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Vol. 2, No. 2
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Today's environment requires both public and private sector executives to make significant decisions in a timely manner, using the most relevant and accurate information available. Decision makers must have high returns on the information provided. It is our aim at M. Davis and Company, Inc., to provide government agency executives a product — high return on information (ROInfo™) — that most effectively identifies challenges facing their organizations and best solutions to those challenges. The FY 2002 President’s Management Agenda (PMA) identifies five primary initiatives to improve federal management and deliver results that matter to the American people. Organization’s will be recognized for their performance and results. Similar initiatives are being undertaken by various state, county and municipal governments. ROInfo™ through the use of a range of research methods and techniques, program designs and monitoring tools, provides clients with critical information in real time. This timely presentation of critical performance information, improves executive decision making and organizational performance. We hope to use this
newsletter to highlight for public sector executives some of the current
research, key findings, initiatives and best practices in the industry.
We welcome your comments.
The
National Customer Service Awards
Pyramid Prize Winner: Wisconsin for Racine County Workforce Development Center Referred to by the judges as “truly impressive,” Wisconsin’s Racine County Workforce Development Center re-invented employment services by integrating staff and resources to create a seamless and single employment and training system that provides customer focus and universal access and meets all funding source needs. The co-funded and co-staffed services include:
Architect of Change Nominee – Idaho for Business Relations Initiative
A department-wide, cross-functional team was formed to develop a plan to address these issues. The team surveyed local staff to identify current tools and techniques and to solicit concerns and ideas. The Idaho for Business Relations Initiative was the result. Key components of the initiative include:
Feedback from local staff
indicates overwhelming buy-in to this initiative with acceptance and
ownership of its business-focused approach. For additional
information on the and other success stories, please visit the National
Customer Service Award website: www.icesa.org/articles/template.cfm?results_art_filename=nataward01.htm
GSA Benchmarks Against the Private Sector – and Excels! The U.S. General Services Administration (GSA) has an extensively and highly innovative benchmarking program that has won accolades both within the Federal government and in the private sector. The initiative is known as “Linking Budget to Performance,” and it is the keystone of how the GSA does business. It is also the basis for recognizing GSA’s high performing associates, encouraging creative thinking and spurring even better results. Over the past three years, the program has produced $650 million in savings and new revenue. “Linking Budget to Performance” focuses on nine performance measures reflecting the core drivers of business. GSA associates seek to meet or exceed these “Big 9” measures each year in a friendly competition, with the top regional offices awarded increased budgets and individuals receiving cash. The results are impressive. Customer satisfaction scores have reached 85 percent. Link to
article: www.fmlink.com/ProfResources/Magazines/article.cgi?BOMA:boma0202.htm
BTS Survey Finds Public Satisfied With Government Efforts on Transportation Security
“I am particularly gratified that the American public understands the federal government’s efforts to maintain the security of our transportation system,” Secretary of Transportation Norman Y. Mineta said. “As we continue to improve security, the traveling public’s confidence in the transportation system will be restored.” BTS polled 1,000 households in February as part of the BTS Omnibus Household survey, which is conducted each month. “BTS conducts these regular surveys for decision makers to gain a better understanding of the public’s attitudes and opinions about our transportation system,” Ashish Sen, BTS Director said. “This information can be important help for the transportation community.” More detail on the BTS survey is available at: www.bts.gov/omnibus.
ABOUT M. DAVIS AND COMPANY M. Davis and Company, Inc., is a market research and consulting firm that provides complete services from project conception through implementation. We aim to ensure that our clients receive a high return on information (ROInfo™) by employing our unique perspective and market insights. We help clients make the most of their opportunities and implement solutions based on the information we provide. M. Davis and Company, Inc. was recently selected by the U.S. Department of Transportation to administer the Omnibus Household Survey. This multi-year engagement involves the monthly administration of over 1,000 telephone surveys to randomly selected households to gather information regarding commuting habits and awareness of various Federal safety initiatives. In addition to the U.S. Department of Transportation, other engagements include:
M. Davis and Company, Inc. is pleased to announce our selection by the General Services Administration (GSA) to be a participating contractor. GSA selected M. Davis and Company to perform: (1) Consulting Services (SIN 874-1), (2) Survey Services (SIN 874-3) and (3) Marketing, Media and Public Information Services (SIN738-1). By the way, we are also 8A certified. We believe our clients are buying solutions, not volumes of data. To achieve success, our clients need "added value" and we supply it. We forge a close relationship with our clients, becoming their trusted partner, instead of a supplier. With better understanding of our clients, we narrow the gap between their objectives and operations by providing information tailored to their needs and designed to help them achieve: "high margin" information. Our clients can then employ strategies and tactics that produce success. |
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To learn more above the services and capabilities of M. Davis and Company, Inc., visit our web site at www.mdavisco.com or call 215-790-8900 to speak with one of our market research professionals. If you do not want to receive this newsletter or can suggest other transportation professionals who might be interested in receiving future editions, please let us know by writing to info@mdavisco.com. |
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Congratulations
to the nominees and winners of the National Customer Service Awards!
Building a strong 21st century workforce in a customer centered, one-
stop environment is both a challenge and an opportunity for America’s
workforce. These organizations have demonstrated their ability to take
every opportunity to provide quality workforce services for customers,
to be leaders in building relationships, to incorporate technology to
enhance services and to be the champions for the workforce professionals
in their organizations. These excellent models help connect people to
better jobs, skilled employees, and an improved quality of life. 
After
conducting over 1,000 employer telephone surveys, The Idaho Department
of Labor concluded that they needed to concentrate on building better
relationships with business customers. Employer feedback included negative
images such as “a government bureaucracy for jobseekers,”
“a place for unqualified job seekers,” and “it must
not be very valuable if it is free.” 
WASHINGTON,
D.C., March 13,2002 – Nine out of ten American’s are satisfied
with the federal government’s effort on travel-related security
issues but about the same number remained concerned about those issues,
according to a Bureau of Transportation Statistics (BTS) survey.