With 300 research engagements completed, including 150 Focus Groups, and over 250,000 interviews, the firm serves a broad range of industries (Automotive, Education, Food Services, Government, Healthcare, Housing, Hospitality, Media, Retail, and Transportation) and utilizes a multitude of data collection methodologies.

MDAC works with government agencies, corporations, health care providers, community organizations, and other entities to collaboratively develop, implement and evaluate strategic plans to improve programs, outcomes, and service delivery.

The MDAC call center has 40+ computer-assisted telephone interviewing (CATI) stations for both inbound and outbound calling suitable for customer satisfaction tracking, quality assurance monitoring, performance evaluations, help desk operations, and many other functions.
MDAC was recently awarded by the U.S. Census Bureau an IDIQ for Research & Development 2014 in the areas of Assessment, Planning, and Analysis.
MDAC was recently awarded by the U.S. Department of Transportation an IDIQ for Traffic Injury Control Evaluation and Behavioral Safety Research Support.
MDAC is a subcontractor to the Pennsylvania Chapter of American Academy of Pediatrics for the Pennsylvania Department of Transportation Project RFP No. 358R01 – Child Passenger Safety Project Coordination.
MDAC is a subcontractor to HDR for The Port Authority of New York and New Jersey for Performance of Expert Professional Planning Study Service as Requested on a “Call-In” Basis during 2009, 2010, and 2011.
MDAC will be undergoing ISO 20252 Certification in 2010. The standard establishes globally recognized terms and definitions as well as the service requirements for organizations and professionals conducting market, opinion and social research. ISO 20252 improves productivity and efficiency by creating clear lines of accountability, reducing errors and rework, shortening cycle times, and reducing costs.
        

Copyright © 2009 All Rights Reserved MDAC