With 300 research engagements completed, including 150 Focus Groups, and over 250,000 interviews, the firm serves a broad range of industries (Automotive, Education, Food Services, Government, Healthcare, Housing, Hospitality, Media, Retail, and Transportation) and utilizes a multitude of data collection methodologies.

MDAC works with government agencies, corporations, health care providers, community organizations, and other entities to collaboratively develop, implement and evaluate strategic plans to improve programs, outcomes, and service delivery.

The MDAC call center has 40+ computer-assisted telephone interviewing (CATI) stations for both inbound and outbound calling suitable for customer satisfaction tracking, quality assurance monitoring, performance evaluations, help desk operations, and many other functions.